Frequently asked questions

What is SAMi?

SAMi is an intelligent, configurable, video based nighttime movement detection system. Through the use of specialized software and an infrared camera, a parent or caregiver is alerted on their IOS device to unusual movement in the monitored location. Events are recorded and archived for further use.



Is the SAMi monitor the right monitor for me?

While the SAMi monitor works well for many people, here are things to consider.

  • The SAMi monitor is only for monitoring during sleep. You need to have a place to mount the monitor in the bedroom pointed at the sleeping location.
  • SAMi alarms on motion. The motion can be small and it does not need to be repetitive, but it must continue for at least 15 seconds. You can adjust the length of time before the alarm sounds, but if you set it shorter than about 15 seconds you will probably get more false alarms than you would like.
  • If your child is a very restless sleeper or shares a bed, or if there is a family pet or service dog sleeping with the child, you may get lots of false alarms.
  • SAMi has visible lights on the front. There is a bright power light which can be easily covered but there is also a ring of dim red lights that cannot be covered as they allow the camera to see in the dark. It is fine for most people but some children are bothered by this (and some like it!) Note that the lights do not flicker.
  • SAMi requires a good quality WiFi network.
We want to be sure you have the best possible experience and that you get the best possible monitor for your needs. If you have any questions or concerns about the product please email us at info@samialert.com. If after using the monitor you determine it isn’t right for you please let us know and we'll take it back.



What are the benefits of SAMi?

SAMi offers you the security of having a system in place to alert you only when necessary. This system is configured to your situation, not a “one size fits all” product. It provides high quality, accurate recordings that are time/date/duration stamped for purpose of documentation, review/evaluation, and communication with your specialist.



How is SAMi different from a baby monitor?

SAMi uses proprietary algorithms to filter out the usual motion and noise that would be reported through a conventional monitor. Fine tuning of the alarm sensitivity will greatly reduce false alerts. Fewer false alarms equals better sleep! SAMi also has an automatic recording capability not found in baby monitors.



Is SAMi a medical device? Can I get NDIS to pay for SAMi?

SAMi is not a medical device. You should check with your insurance provider for assistance in purchasing. While we have had success in getting insurance to cover SAMi it is, unfortunately, uncommon. If you have a financial need, check our resources page for organizations that can help you obtain a SAMi camera or kit. Here is our full disclaimer: "SAMi is a nocturnal movement monitor and will detect all types of movement regardless of the movement’s origin. HiPass Design LLC. does not guarantee the effectiveness of SAMi for any particular application and use of SAMi is solely at your own risk. SAMi has not been evaluated or approved by the U.S. Food and Drug Administration or any other government agency for any purpose. SAMi is not a medical device and is not intended for use in the prevention, diagnosis, mitigation, treatment, or cure of any disease or other conditions. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. "



Is Wi-Fi required?

The IOS device requires WI-FI but the camera may use either WI-FI or wired Ethernet.



Can I connect multiple iPhones/iPods/iPads to the camera?

Yes, you can connect multiple iOS devices to the camera. While you can connect as many as you want, we recommend not running more than three at the same time.



What if it doesn’t work for us? Do you offer a trial? What is the return policy?

You may return SAMi for any reason within 45 days of receipt, no questions asked (but feel free to give us feedback!). Refund does not include return shipping costs or expedited/international shipping costs.



Is there a recommended Apple device?

All the supported devices work well. However, we have found it is really nice if you can dedicate a iPod or iPad to be a monitor. That way you can leave it always running.



Will SAMi run on all iPhones, iPods, or iPads?

SAMi runs on all current model iPhones, iPods and iPads. SAMi also runs on all the models listed here.



What do I need to make SAMi work?

If you order a kit everything you need will be included. Otherwise...

  • You will need to have an iPhone or iPod (iOS device).
  • You will need the free SAMi application from the iTunes store.
  • You will need the SAMi infrared camera.
  • You will need a Wi-Fi router.



Does the SAMi alarm only trigger on rhythmic movement?

No.



Can I make recordings when I am not using the alarm?

Yes, recordings are made even when the alarm is disabled.



Can I use the app without a network camera?

Yes, you may use the front or back camera on the IOS device but you will not be able to make recordings and the Apple cameras will not work in the dark. This is mostly useful for trying out the app and demonstrations.



Does SAMi work with Android devices?

No.



How far away from the camera can my IOS device be?

This is limited only by your Wi-Fi connection. The typical range using a single Wi-Fi router is around 15 meters indoors. More routers will increase the range. There are also inexpensive WiFi range extenders.



Can I use any network camera?

No. The SAMi application has been optimized for use with the SAMi camera.



Can I trigger an alarm from just sound?

No, the alarm is based on motion.



Can I use SAMi during the day?

SAMi is primarily designed to be a night-time monitor. You can use SAMi during the day, for example to monitor during naps. Otherwise, SAMi is not designed to be able to detect non-sleep abnormal movements so the alarm would be of limited use. Since all movement is recorded, SAMi can be useful in capturing a daytime event for later review.



Can I use SAMi to record myself?

Yes. With the alarm muted you can record your sleep for review the next day. These recorded videos may also be useful for purposes of medical consultation. In addition, with the alarm on SAMi can alert you after unusual activity so you can take action if necessary (for example take medication).



What format are the recordings?

The files are H.264 format; most modern computers can play them.



Can I take SAMi with me when we travel?

Yes, but you will normally need to bring a Wi-Fi router as well as the SAMi camera. Usually it is not possible to connect your camera to a hotel's WiFi. We sell a complete kit that includes the WiFi router and is easily relocated.