Troubleshooting Quick Guide
Rapidly flashing power light
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If you haven't already received the firmware from us send a message to SAMi customer support requesting it. Be sure to include the camera product code. This is found on the back of the camera and is in the form "SAMi-3" or "SAMi-3a". -
Unzip the recovery file you received from us. -
Set the IP address for the computer's Ethernet jack to "193.168.168.50" and the Subnet mask to "255.255.255.0". -
Connect the SAMi-3 directly to your computer's Ethernet jack with an Ethernet wire and plug in the camera. Confirm that the camera's power light is rapidly flashing. -
Double click on "recover.bat" in the unzipped folder. -
The firmware will be sent to the camera and the camera power light should stop flashing. -
When the camera power light starts to flash slowly (after about a minute) the firmware update is complete.
My iPod Touch is not responding well to touches.
My camera was working, but now I get the message "Camera is probably off or not connected to the network."
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Check that the camera power light is on and green. -
If the power light is off, unplug the camera and plug it back in. Watch for it to turn on green, then red, then green. If it remains off, check the the round power plug is securely plugged into the back of the camera. If it is, try plugging the camera in to a different outlet. -
If the power light is on and red, this means the camera has not been able to connect to your router. First try power cycling the camera. If that doesn't work, try restarting the router. If the light does not go on green, red, then stay green follow these instructions to re-connect the camera to the router. -
If the power light is blinking, contact us.
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Check that your iPhone/iPod/iPad is connected to the WiFi network your SAMi-3 is connected to. -
Try rebooting your router. For most routers you can simply unplug it and plug it back in. If your router has a battery backup you will need to find the reset button and press it. -
Try restarting your camera. Unplug it and plug it back in. -
Try resetting your iPhone/iPod/iPad network settings. This is found in your iOS device's settings app. Choose General/Reset/Reset Network Settings. This will not remove any data or settings other than the password for your WiFi network. -
Last, while the camera is on press the reset button using an opened paperclip in the hole on the side of the camera. Make sure the camera has been on for at least a minute before you press the reset. If you are using a SAMi router, the camera will reconnect automatically. If you are using your own router, follow these instructions to re-connect the camera to the router.
My iPod won't turn on or charge.My iPod won't turn on or charge.
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Connect the iPod to a computer and run iTunes. -
Press and hold the power and home buttons for 10 seconds. -
While holding the home button, release the power button -
iTunes should respond with a message that the iPod is in recovery mode and needs to be restored. Let go of the home button. Note that the iPod screen will still be blank but the iPod is running. -
If you don't get the iTunes message, leave it connected for 1/2 hour, then try again. Be sure to continue to hold the home button when you release the power button. -
Follow the instructions to restore the iPod. This will clear all the data from your iPod, this is unfortunately unavoidable.
When I try to add a camera it asks for a QR code?
If you see this you have installed the wrong SAMi app (you have the one for the older SAMi-2 camera). Search the app store for "SAMi3" and install the app called "SAMi3 Sleep Activity Monitor By HiPass Design LLC".
I can't see an image from the camera.
Why do I see recordings even when the alarm is not sounded?
The SAMi camera records all motion events, not just those triggered by the alarm. This prevents you from possibly missing something important. It can also provide useful context information before and after an event.
Why do I see recordings no shorter than 10 seconds and no longer than 5 minutes?
The minimum recording length is 10 seconds, regardless of how long the activity is. Recording also continues for a while after motion stops to prevent creating lots of short recordings when the activity is intermittent. Recordings are limited in length to 5 minutes. If activity continues longer than 5 minutes, SAMi creates multiple back to back recordings.
Why am I seeing an image from the iOS device’s front/back camera instead of the network camera?
The wrong camera has been selected. On the settings page, select the SAMi-3 Camera.
My iOS device has more free storage available than is reported on the recordings page. Why is that?
SAMi reserves about 500MB (1/2GB) for the iOS device. If iTunes reports that you have 4GB free, SAMi reports that there is 3.5GB available for recordings.